Position: Sales Operations Manager

Job Description

We are now seeking a Sales Operations Manager to join our dynamic team. If you thrive in high-growth, tech-driven environments and are passionate about optimizing processes that directly impact lives, this role is for you.

The Sales Operations Manager will play a critical role in expanding the company’s commercial footprint. Responsibilities include optimizing our sales processes, improving resource allocation, improving forecasting accuracy and enhancing overall sales performance. This individual will be responsible for a wide range of operational and financial activities that directly support our sales, service and clinical teams.

We are looking for a candidate with experience in the medical technology field. They must be proactive, driven, with excellent communication and time management skills and capable of handling multiple priorities in a fast-paced environment.

What you will do:

• Oversee and manage the entire sales operations lifecycle – from deal management to renewals.
• Act as the CRM champion – owning, optimizing, and maintaining HubSpot to ensure complete and accurate data that drives strategic decisions.
• Maintain and enhance our internal Sales Process and team coordination.
• Build and improve onboarding processes for new commercial hires to ensure seamless ramp-up.
• Engage directly with customers to uncover needs, present solutions, and advance sales opportunities, ensuring alignment with organizational objectives and revenue targets.
• Own the process of collaborating with healthcare buying groups and GPOs, driving strategies to position the company’s solutions effectively within these sales verticals.
• Implement and integrate sales tools that improve efficiency and revenue outcomes.
• Partner with Finance, Legal and inside sales to assist with collections, vendor onboarding, credentialing, and tax documentation.
• Analyze performance data and provide insights that guide capital allocation, pipeline forecasting, territory mapping, and strategic decision-making.
• Work with Sales Leadership on commission plans and ad hoc sales reporting.

What you will need:

• 10+ years relevant experience, with a minimum of 5+ years prior experience in sales operations or sales support.
• Experience in the medical technology industry is essential. Capital equipment experience is preferred.
• Experience partnering with finance and cross-functional teams to support business decisions.

• Strong operational reporting, presentation and computer skills, including MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience in startup or scale-up environments is a strong advantage.

• Detail-oriented with the ability to manage multiple priorities in a fast-paced setting.
• Collaborative mindset and excellent communication skills.
• Curiosity and passion to improve the lives of patients

Location will be in Greater Toronto Area (Mississauga)

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.