General Accountability:

The Senior Logistics Lead is responsible for the strategic management of the company’s global distribution network and warehouse operations. This role will own the end-to-end process of moving Class II medical devices across international borders, ensuring strict adherence to Customs regulations to prevent delays. This role is also responsible for professionalizing warehouse operations, implementing robust inventory controls, and ensuring the physical supply chain adheres to ISO 13485 standards.

Duties and Responsibilities:

Global Logistics & Trade Compliance

• Customs Management: Serve as the primary subject matter expert on international trade. Proactively manage Customs Brokers and Freight Forwarders to ensure seamless clearance of goods and eliminate border holds.
• Classification & Documentation: Own the accuracy of all shipping documentation. Determine and validate Harmonized System (HS) codes, Country of Origin, and Valuation for all products to ensure compliance with global customs agencies.
• Regulatory Adherence: Ensure all international shipments comply with national and or regional regulations.
• Carrier Management: Assist in negotiating rates and Service Level Agreements (SLAs) with global carriers (FedEx, DHL, Freight Forwarders). Monitor third-party warehouses and carrier performance and resolve transit issues immediately.

Warehouse & Inventory Management

• Inventory Accuracy: Participate in designing and implementing a rigorous cycle count program and year-end physical inventory reconciliation to ensure >99% inventory accuracy.
• Warehouse Optimization: Optimize warehouse workflows and space utilization to ensure process efficiencies. Implement a strict FIFO/FEFO (First-In-First-Out/First-Expired-First-Out) process to manage the shelf life of medical devices.
• Process Improvement: Improve processes to transition from manual processes to digital/system-based management (WMS/ERP) to reduce human error.
• Physical Logistics: Conduct the receiving, storage, picking, packing, and shipping of finished goods and raw materials.

Supply Chain Quality Assurance

• Traceability: Work with the Quality Assurance team and implement the process for traceability for all inbound and outbound shipments in accordance with ISO 13485 standards.
• Damage & Returns: Lead the investigation of shipping damages or logistics-related non-conformances (NCRs). Implement root cause analysis to prevent recurrence.
• Audit Readiness: Maintain a "audit-ready" logistics department, ensuring all shipping records and trade compliance documents are archived and retrievable for regulatory audits.

Education

• Education: College or a degree in Supply Chain Management, Logistics, or a related field.

Key Attributes

• Experience: 3+ years of progressive experience in logistics and warehousing in a Medical Device (ISO 13485) or relevant environment.
• Industry Knowledge: Demonstrated history of shipping internationally and resolving complex customs situations.

• Trade Compliance: Knowledge of Incoterms, HTS Classification, and Export Administration Regulations (EAR).
• Systems: Proficiency with ERP systems and shipping software.
• Quality Standards: Deep understanding of GDP (Good Distribution Practices) and ISO 13485 requirements for storage and distribution.

• Problem Solver: Ability to troubleshoot customs holds in real-time and navigate bureaucratic hurdles to get products to customers.
• Operational Leader: A "hands-on" leader willing to organize the warehouse floor while capable of strategic thinking and contributing to logistics plans, and communicating effectively with management.
• Detail Oriented: Zero tolerance for errors in shipping documentation, which could lead to regulatory risks.
• Accountability: Adopts an "ownership" mindset and views external issues causing delays or customs holds as problems to be actively solved.
• Proactive & Transparent Communication: Proactively informs stakeholders (Sales, Finance, Leadership) of potential risks or delays immediately and presents solution options, ensuring no surprises for the customer.
• Cross-Functional Translator: Ability to translate complex logistics and trade compliance terminology into clear business language for internal teams, ensuring Sales and Finance understand the "why" behind shipping/receiving decisions.

We thank you for your interest in Profound Medical. Please note only candidates that are short-listed will be contacted.

The expected base salary range for this role is $91,000 – $125,000 CAD. Actual compensation may vary and will be determined based on experience, qualifications, and other job-related factors. This role may also be eligible for participation in the company’s benefits programs, including a group RRSP, employer-paid medical benefits, and long-term incentives (LTIs).

We strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.